Expression 3: “That must be tough for you.”. Meaning and Usage: This phrase is used to express sympathy and understanding toward someone’s difficult situation. It acknowledges that the person is facing challenges. When to Use It: Use this phrase when you want to show empathy for someone’s struggles or problems.
Example of sympathy: Person 1- "I can't believe I lost the baby!" Person 2- "It's okay, you'll be fine." Example of empathy: Person 1- "I can't believe I lost the baby!" Person 2- "I've been through the experience before, we can work this out together." (That was probably a bad example of empathy .)
Each word has a slightly different definition, but the small difference makes a big impact. Empathy is the ability for a person to understand, share with, and see a situation from another person's
Being an active listener builds trust and connection between agent and customer. Here are some phrases that demonstrate empathy in an agent’s effort to understand their customer: “I see. Please, go on.”. Short phrases of encouragement like this show your customer that you’re listening to their concerns, and would like to learn more.
Empathy is the ability to share and understand the emotions of others. It is a construct of multiple components, each of which is associated with its own brain network. There are three ways of
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how to use the word empathy in a sentence
